I purchased a license for Trados Studio 2019 in 2018. I am now trying to move the software to a new desktop computer, but my RWS account shows "you have no licenses" under Licenses. Because of this, I cannot deactivate the license on my old laptop, and therefore I will not be able to activate it on my new machine.

In summary:

• Trados Studio 2019 purchased in 2018

• The license has completely disappeared from my RWS account

• I cannot deactivate the old installation

• I cannot activate Trados on my new computer

• I cannot log in to gateway.rws.com (redirect loop to /csm)

• The “Contact Support” page returns a 404 error

• I do not have (nor want to have) an active support/maintenance contract, and I do not wish to upgrade — I only want to use my existing 2019 license

Could someone from the Legacy Licensing Team please restore my license or re‑associate it with my account so that I can deactivate and activate it properly?

Thank you very much in advance.