Hi Albert Meyer-Umbach

You need to use the correct email address to Login to your RWS Account.

The one you are using here on the community forum is not the one linked to your RWS account, the one lined to the account has your surnames in it. Since both activations are In Use, you need to reset the license:

gateway.rws.com/csm

Best regards,

Anca

Hi Anca,

You're right, I've been using two email addresses!

I've now logged in using the correct address and reset the licenses, however, I'm still facing the same issues.

I still cannot activate Studio 2021 neither on my laptop nor on my new desktop.

More strange is that I managed to 'revive' my old PC and found that I can activate and deactivate the license without problems.

What else can I do on my side in order to get everything running again?

Best regards,

Albert

Hi Anca,

You're right, I've been using two email addresses!

I've now logged in using the correct address and reset the licenses, however, I'm still facing the same issues.

I still cannot activate Studio 2021 neither on my laptop nor on my new desktop.

More strange is that I managed to 'revive' my old PC and found that I can activate and deactivate the license without problems.

What else can I do on my side in order to get everything running again?

Best regards,

Albert

Hi Albert Meyer-Umbach  

I noticed that you successfully activated your Trados 2021 license today. If you still need any assistance, please don't hesitate to contact us again.

Kind regards,

Hi Ana,

In fact, activation succeeded, but on the wrong system.

I've manage to 'revive' my old system and found that there I could activate (and deactivate) my license without problems.

However, doing the same on my new desktop and my laptop still doesn't work ('no valid license available'.)

Currently, I'm using a trial version of Studio 2026 in order to be able to process running job requests, however, this will only be possible for about 10 days.

Any idea how to mend this issue?

Best regards,

Albert

Hi Albert Meyer-Umbach  

If the activation fulfilments appear In Use this means you used them both and you need to either deactivate one, of if that fails, to reset it, like I already suggested above:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Our system does not remember computers, it registers the process of activating or deactivating a license. If you activated Trados on the wrong system, you need to either deactivate it there or reset the fulfilment as indicated above.

Also, Trados 2021 is an older version of the software and the offline activation and deactivation procedures work better with older versions, especially when installed on newer Windows.

Best regards,

Anca

Hi Ana,

Thanks a lot for the quick reply.

As recommended I've reset the license several times. Now this is not possible anymore.

Using the activation code shown on my RWSAccount always leads to an error message telling 'The license cannot be activated. There is no valid license available'. 

Also, I've tried to repair, uninstall and reinstall Studio 2021, but this doesn't help either.

How is it possible that the process of activating and deactivating the license does work on my old desktop, however, not on my new desktop or my laptop? 

Looking forward to hearing from you!

Albert

Hi Albert Meyer-Umbach ,

It might be related to the operating system - I have opened a case with the technical team so they can help with this, please reply to the email from the technical team when they contact you.

Best regards,

Anca