Dear RWS Support,

I am experiencing a persistent startup problem with Trados Studio 2022 SR2.

After launching Trados Studio, the application never reaches the main window. Instead, it immediately displays the following error message:

Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started.

The error occurs every time, including immediately after a clean reinstallation and a Windows restart.

To troubleshoot the issue, I have carried out an extensive investigation and have already completed the following steps:

• Completely uninstalled Trados Studio.
• Removed all remaining Trados folders from Program Files, ProgramData, AppData, Documents, and other user profile locations where applicable.
• Restarted Windows.
• Reinstalled Trados Studio 2022 SR2 using a newly downloaded installer.
• Verified that the installation completed successfully.
• Confirmed that no third-party plugins are installed.
• Reset the Trados user profile, allowing Studio to create a new, clean profile.
• Temporarily disabled Avast Firewall and Behavior Shield.
• Checked the Windows Event Viewer for related errors.
• Verified that the installation folders are present and no obvious installation issues were found.

Despite all of these steps, the problem remains exactly the same.

The Trados main window never appears. The application stops immediately after displaying the above error message, and no useful Trados log file seems to be created.

I have attached a screenshot of the error message. If required, I can also provide additional diagnostic information, including a Microsoft Process Monitor (ProcMon) trace or any other log files you recommend.

Unfortunately, I currently have an ongoing translation project that I cannot continue because Trados Studio will not start. Therefore, I would greatly appreciate your assistance as soon as possible.

Could you please advise what could cause this service initialization failure, and whether this is a known issue with Trados Studio 2022 SR2? If additional diagnostic information is required, I will be happy to provide it.

If it would help your investigation, I can also provide screenshots of the installation, configuration folders, Windows Event Viewer entries, and any other information you may require.

Thank you very much for your assistance.

Kind regards,

György Pinke

Attachments:

• Screenshot of the error message (Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started)
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