Hello,

I am having an issue with my Trados Studio 2021 license (2-seat license). I recently replaced my old laptop, but when I try to activate Studio on the new one, I get an error stating that no activations are available.

Checking my RWS account online, it shows two active licenses (from 2021 and 2026). However, neither of those Activation IDs matches the actual Activation ID currently running on my desktop PC. It seems the server and my local activations are completely out of sync.

Could a support representative please reset my license counter to zero so I can reactivate my desktop PC and my new laptop correctly?

Thank you in advance for your help!

Federica