Trados Studio 2024 Sign in Issue

Question

Hi, 
 I have downloaded Trados Studio 2024 ( Trados Studio Professional - Concurrent User). The status looks active, but once I open the app I get the following message: 
 If I click on Subscription and try to sign in I get the following error message: I also get the same message if I try to sign in from the top right corner of the screen. Thanks, Giuliana

Anca Stoian · Answer

Giuliana Coppola We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0053513.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2024 Sign in Issue