Licence IN USE error/Unable to reset licence

Question

Hello! 
 I need help with resetting my Trados licence. I succesfully deactivated my SDL Trados Freelance 2021 from my PC. When i tried activating it on my laptop, in my RWS account the licence status shows as IN USE, but Trados on my laptop is not activated and requires activation... 
 This issue with deactivation/activationstarted about 6 months ago, and i couldn't activate online but had to deactivate/activate offline every time... 
 I cannot manualy reset the licence because i did that 3 times over 12 months because of the same issue... Can you please log a support case on my behalf? 
 Thank you! 
 
 Marija 
 marija.gavran@hotmail.com

Anca Stoian · Answer

Marija Gavran We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0053193.

Anca Stoian | RWS Group

Anca Stoian · Answer

Hi Marija Gavran , 
 Just wanted to add this, Trados 2021 is no longer supported technically and by engineering since December 2024 and will reach it's end for upgrading path in September. 
 We recommend offline activation and deactivation for it, especially with Windows 11. 
 
 https://www.trados.com/pricing/freelance-translators/upgrades/ - this is where you can read the above note. 
 Best regards, 
 Anca

Trados Portfolio > 2. Licensing and Installation

Licence IN USE error/Unable to reset licence