Moving licence from one PC to another

Question

I try to move my SDL Trados Freelance 2022 single user licence from my desktop my laptop. Both have Windows 11. I deactivated from my desktop. Then installed on laptop and did the activate procedure. It failed with error 210150. To retry i had to reset the licence, but i got again the same error. This way i used up my 3 rights. I had the same problem in thea year 2024 when my Windows 11 with my trados install crashed and I had to reformat. Then i could only activate after several support tickets from you. Does the online deactivate / activate routine not work? I cannot think of any errors that I could have possibly made for this routine.
Erol Özbek
erolozbek@gmail.com

My activation code:

xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Anca Stoian · Answer

Erol Özbek We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0053025.

Anca Stoian · Answer

Hi Marija Gavran 
 You need to create your own post for the issue, we cannot open cases with the technical team from another user's post. Please make sure you include all the details when posting. Thank you. 
 Best regards, 
 Anca

Erol Özbek · Answer

Thank you very much. The link you sent solved my problem. My computer name included the u diacritical, i.e. ue. I renamed and activation worked.

Trados Portfolio > 2. Licensing and Installation

Moving licence from one PC to another