I have moved to a new computer and deactivated my Trados Studio 2024 SR1 (18.1.4.6694) licence.

I waited longer than the recommended 30 minutes, and my RWS account eventually showed that the licence was available for use.

I then tried to activate Trados Studio on the new computer using the available licence, but Studio returned an error saying that no licences were available. When I returned to my RWS account, the licence then showed as “in use” with zero available, even though the activation had not completed.

I tried again, and also tried offline activation, but the same problem happened each time: the reset succeeded, the activation failed, but the licence was then marked as in use.

I have now reached the limit of 3 licence resets in 12 months, so I can no longer reset the licence myself.

I have searched the Knowledge Base and Community forums, but I have not found anything that matches this exact situation or resolves the issue.

As this is a public forum, I have not included any licence codes, order numbers or account-specific details.

Could an RWS moderator please open a private licensing support case for me so that I can provide the necessary details securely?

Thanks,
Darán