Helen barlow We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0052681.

Hello. I am being told that it is an issue with my login, but it is exactly the same login info I use every day, I haven't changed a thing. It just suddenly stopped working. I have deadlines this afternoon so really need some urgent assistance with this. Thank you!

Hi Helen,

Kindly reply to the technical team and follow their instructions. They do not check the community forum.

Thank you.

Best regards,

Anca