My old computer suffered a hard drive failure and is no longer accessible.

My Trados Studio 2021 licence is still shown as "In Use = 1".
I receive "No licenses are currently available" when trying to activate on my new computer.

The R

Question

Subject: Unable to activate Trados Studio 2021 after hard drive failure 
 Description: 
 I am trying to activate Trados Studio 2021 on a new computer. 
 My previous computer suffered a hard drive failure and is no longer accessible, so I was unable to deactivate the licence before replacing the machine. 
 In my RWS account, the licence is still shown as "In Use = 1". 
 When I attempt to activate Trados Studio 2021 on the new computer, I receive the following message: 
 "No licenses are currently available." 
 I also tried using the Reset Licence option, but it does not release the licence. The page only shows a reset history dated 6 February 2023, and the licence remains in use. 
 Could you please help reset or rehost the licence so that I can activate it on my new computer? 
 Product: Trados Studio 2021 Freelance

Anca Stoian · Answer

Taesun Jung We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0051775.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

My old computer suffered a hard drive failure and is no longer accessible. My Trados Studio 2021 licence is still shown as "In Use = 1". I receive "No licenses are currently available" when trying to activate on my new computer. The R