Dear Sir/Madam,

I recently purchased Trados Studio 2024 Freelance Edition and have been using it without any issues. However, while working on a translation project, the following message suddenly appeared:

"This product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product."

As a result, I can no longer access the software.

I followed the troubleshooting steps provided on the RWS Gateway website. However, the "Reset License" option is not visible in my account, and I cannot find any activation code associated with my license.

Could you please assist me in resolving this issue as soon as possible? I have an urgent project with a deadline on Monday and currently cannot continue my work.

Thank you in advance for your help. I look forward to your prompt response.

Kind regards,

Athina Tsirakidou