We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0051520.

Which is the most efficient way to ask for this? I do have a support contract.

Hi Christine Berner 

Your ticket has already been submitted by my colleague, Anca, and our technical team will reach out to you via email shortly.

Kind regards,

Hi again Christine Berner 

The technical team has just sent you all the relevant information via email. When you have a moment, please check your inbox and confirm if everything is functioning as expected.

Looking forward to your reply.

Kind regards,