Desktop app not recognizing new monthly subscription

Question

Hello! 
 I'm currently encountering a problem where the Trados Studio desktop app (version 18.1.4.6694) is not recognizing my monthly subscription. I logged into Trados Studio but I get this, and when I exit the Activation window, Studio just gives a message that my license is deactivated and closes by itself. 
 This is the window I see when logging in after buying the new subcribtion (sorry, it's in French): 
 
 I tried to go on RWS Account to see if there was something I could do, but even though I have a subscription, this is what I see:

I'm not sure what I'm supposed to do, but this has never happened before when subscribing to the monthly plan after being unsubscribed for a few weeks. 
 
 Thank you for your help!

Ana Sabo · Answer

Stéphanie Brisson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0051207.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Desktop app not recognizing new monthly subscription