error at installation

Hello,

I have a new PC - Lenovo ThinkPad T16 and I am trying to install Trados V24 - Freelance, but the installation is corrupted at once giving the below error. Can you please give me an advise?

Alkistis Markoulaki

Error message window titled 'Chainer' with a red error icon. The message reads: 'An error occurred and the program was aborted. You can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:ProgramDataTradosChainerLogs) and contact technical support. SuiteLoadException: Error reading the suite file, 'C:ProgramDataPackage CacheTradosTradosStudio2024SR1TradosStudio.Suite'.' An 'OK' button is at the bottom right.



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[edited by: RWS Community AI at 8:27 AM (GMT 1) on 7 Jun 2026]
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