Trados Studio 2024 License Reset Request

Question

Hello RWS Support Team, My computer had a problem, and a hardware driver had to be changed. This modification caused a conflict with Trados Studio 2024, preventing me from deactivating the software locally before the change. I reinstalled Trados Studio. Currently, my RWS Account shows that the license is still "In Use," but the "Force Return" option is not visible or available for me to reset it myself. Could you please manually reset or clear my activation count on the backend so I can activate Trados Studio 2024 on my updated system? 
 Thank you in advance, Paula Cabral

Ana Sabo · Accepted Answer

Ana Paula Cabral We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0050375.

Ana Sabo | RWS Group

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Ana Sabo · Answer

Hi Ana Paula Cabral 
 I'm glad to hear that everything has been resolved. We appreciate you keeping us updated! 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2024 License Reset Request