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I have deactivated a licence on one of 2 computers that run Trados Studio 2017.
I wish to then use that licence on a new PC. I have done this before without any problem.
I completed an offline deactivation, and returned the deactivation certificate that was generated, to the SDL website.
But it says that it was not completed successfully. Trados no longer works on the machine where I deactivated it, but the free licence has not been returned to my account for use on the new PC.
This is urgent for me. Before I had a very quick response from email support. I hope there is technical staff reviewing this. It should have worked. It is very inconvenient.
