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5 licences purchased, only 4 are usable

Dominic Bossart

Last year, our IT department purchased 5x 2024 Trados Studio licences, but it seems that only 4 are usable. For one colleague, Trados keeps resetting itself almost on a weekly basis, although irregularly. Our IT department looked into the issue and couldn't find the bug, but when they checked our licences, they found out that only 4 seem usable, which could explain that the last person to open Trados in the team keeps having issues. Or maybe one of the old licences (2019) wasn't upgraded properly, although we purchased new licences?

I was in touch with RWS Sales, who told me to log a ticket here. Thanks for your help!
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0050207.

    Ana Sabo | RWS Group

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  • 0 in reply to Ana Sabo

    Hi , thanks a lot for your quick reply! If I may add two elements to my question (they may well be related):

    1) Our IT department just told me that they tried to revoke the 5 licences for Trados Studio 2019 after they found out that they were still active, and we don't use Trados Studio 2019 anymore. Our contact at RWS Sales suggested to do so. However, they weren't successful in revoking it.

    2) While we had one licence for 5 users for Trados Studio 2019, we now have 3 licences with a user limit of 1, and 1 with a user limit of 2. I'm not sure why that is, or if that's the root of the problem, but at the end of the day, all we need is to have 5 available and usable licences for Trados Studio 2024.

    Thanks for taking these two elements into account as well!
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  • 0 in reply to Ana Sabo

    Hi , thanks a lot for your quick reply! If I may add two elements to my question (they may well be related):

    1) Our IT department just told me that they tried to revoke the 5 licences for Trados Studio 2019 after they found out that they were still active, and we don't use Trados Studio 2019 anymore. Our contact at RWS Sales suggested to do so. However, they weren't successful in revoking it.

    2) While we had one licence for 5 users for Trados Studio 2019, we now have 3 licences with a user limit of 1, and 1 with a user limit of 2. I'm not sure why that is, or if that's the root of the problem, but at the end of the day, all we need is to have 5 available and usable licences for Trados Studio 2024.

    Thanks for taking these two elements into account as well!
    emoji
  • 0 in reply to Dominic Bossart

    Hi 

    Please respond to the technical team once they contact you by email, and my colleagues will assist you further.

    Kind regards,

    Ana Sabo | RWS Group

    ___________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji