Error 210150 - Need manual license reset limit lifted

Question

Hello, 
 ​I recently purchased a new computer and am trying to transfer my Trados Studio 2022 perpetual license. Although I deactivated the license on my old machine, I am completely unable to activate it on the new one. ​Every online activation attempt fails with Error ID: 210150 (Failed to install RMS license string) . 
 ​I attempted to resolve this myself via the RWS portal, but I have already exhausted my three self-service license resets for the year . Because the license is now locked on the server side, I cannot complete either an online or offline activation . 
 ​Could you please manually reset the activation count for my license key? I am currently unable to work and need to resume my projects as soon as possible . 
 ​Thank you for your urgent assistance. 
 Best regards, Vanessa Diniz

Anca Stoian · Accepted Answer

Hi Vanessa Diniz , 
 The error you indicated is related to the computer name - if it contains any other letters or symbols or special characters aside Roman letters, please change the computer name to only Roman letters, you can read more about this here: 
 https://gateway.rws.com/csm?sys_kb_id=c6b0020e8367be5c15c56180deaad369&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=a9ce7f0e3b49c35093afd79704e45a78 
 After you change the computer name, you need to restart the computer and then only try to activate the license. 
 I shall open a case with the technical team in the meantime so they reset the license and when they confirm the reset, you can then proceed with activation. 
 Best regards, 
 Anca

Anca Stoian · Answer

Vanessa Diniz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0049863.

Trados Portfolio > 2. Licensing and Installation

Error 210150 - Need manual license reset limit lifted

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