After my laptop broke down, the Trados software disappeared, and now I have to reinstall it so I can get back to work. When I log into my RWS account, there’s no software to download, no license—nothing!; it’s all empty.
I don’t understand what could have happened, and I need to reinstall my Trados software so I can get back to work as soon as possible.
Thank you for providing a solution as soon as possible
You can find all the details on your RWS account: RWS Account, under Downloads and Licenses tab.
In case you can no longer access Trados from your old computer, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:
Please note you need to wait 30 minutes before you can activate on your new PC. If you no longer can reset the license by yourself, please let me know.
Kind regards,
Ana Sabo | RWS Group
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