Hello Saori Kagami 

Did you receive any error message when you tried to activate the license? Does your computer name contain any special characters? 

Thank you,

Sorin

Saori Kagami We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0045606.

Hello!

Thank you for answering.

It seems the license is still in use. Could you kindly deactivate it? I still get the error below and cannot activate the license.

Saori Kagami We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046043.

Hi Saori Kagami ,

The technical team emailed you and since you did not reply, they closed the previous case.

I have opened a new one, kindly check your mailbox and reply to the team when they write to either confirm if this is solved or to let them not it wasn't so they can investigate more.

Best regards,

Anca

Thank you, the issue has been resolved thanks to your help!!

Hi Saori,

Thank you for letting us know. Have a great rest of the day!

Best regards, Anca