HiSara Winge 

Could you please provide more details about your issue? Which version of Trados Studio do you own? I wasn’t able to locate a valid subscription using the email you’ve used here in the Community (the last subscription expired on 02-Apr-2025).

Looking forward to your reply.

Kind regards,

Hi Sara Winge 

Please check this article at point 4. you have links to how to uninstall Trados and Multiterm, you need to uninstall both

https://gateway.rws.com/csm?sys_kb_id=50f4970c83472ad8a6b1fab8beaad3ea&id=kb_article_view&sysparm_rank=13&sysparm_tsqueryId=fc05fa843bbfba1c93afd79704e45a6b

Best regards,

Anca

I have now managed to uninstall Trados and install the version from the translation agency (Traddos 2022). When I try to open the application I get these 2 error messages:

What is the issue?

Hi Sara Winge 

A reset might help you with this.  To do this just close Trados Studio and then delete these folders:

%appdata%\Trados\Trados Studio\Studio17\

%appdata%\Trados\Trados Studio\17\

You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.

If you can't find these folders then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Kind regards,

I'm not able to see thise folders and also not able to unhide them allthough following the sent link.

How do I find these folders?

HiSara Winge 

Please see if this article helps - Showing hidden files, folders and extensions on Windows operating systems - RWS Customer Support

Kind regards,

The boxes are already checked but I still receive the same 2 error messages when trying to open Trados. 

I need help urgently with this please

Hi Sara Winge 

Thank you for your reply.

In this case, the issue will need to be investigated further by our technical team. However, since the license was provided by the translation agency, the license owner (the agency) would need to open a support case on your behalf gateway.rws.com/csm

Could you please contact the agency and ask them to assist you by raising a case with our support team? Once they do, we’ll be able to investigate the issue in more detail and help resolve it as quickly as possible.

Kind regars,