Where do I log a ticket? I need to urgently talk to a technician about installing Trados and find it very hard to navigate this website and to get in touch with anyone for help. I was told by customer service I need to make a post here first
The boxes are already checked but I still receive the same 2 error messages when trying to open Trados.
The boxes are already checked but I still receive the same 2 error messages when trying to open Trados.
Hi Sara Winge
Thank you for your reply.
In this case, the issue will need to be investigated further by our technical team. However, since the license was provided by the translation agency, the license owner (the agency) would need to open a support case on your behalf gateway.rws.com/csm
Could you please contact the agency and ask them to assist you by raising a case with our support team? Once they do, we’ll be able to investigate the issue in more detail and help resolve it as quickly as possible.
Kind regars,
Ana Sabo | RWS Group
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