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I cannot reset my license online

Elizabeth Casals

I own a Trados Studio 2022 license. My computer crashed and it had to be formatted. I had no opportunity to deactivate my license prior to the formatting. Now I'm working on a trial version because, when I enter the keycode, it says "No licenses are currently available for the specified activation code". When I press on "Reset license" on my RWS account, the only licenses I can activate I think belong to prior Trados versions. My current version, "Trados Studio 2022 Freelance Plus" no button to reset it (as I said, there are 2 buttons to reset two previous versions of Trados, I think they are the versions I upgraded from).

I would appreciate a quick solution to my problem.

Kind regards,

Elizabeth Casals
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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043020.

    Anca Stoian | RWS Group

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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043020.

    Anca Stoian | RWS Group

    emoji
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