Hi Doris Sodja,

If you computer crashed and you did not get to deactivate Trados before that, the license can only be reset. In your case, you have a Plus license, which means you have two activation fulfilments and one is free, so you should be able to activate Trados using the free one and then reset the older fulfilment to free it:

Please use offline activation for Trados 2019: www.youtube.com/watch

After you use the free activation fulfilment, you can reset the older activation, please check the below article and follow the steps to reset it:https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 

You need to select the oldest activation to reset.

Also you have an unprocessed upgrade in your account, from  Trados Studio 2019 Freelance Plus to Trados Studio 2021 Freelance Plus - you might consider processing this and start using Trados 2021, especially if you have Windows 11. Trados 2019 was not tested on Windows 11, the technical and engineering support for it stopped some years ago and on Windows 11 it may not work properly.

You can check the operating systems supported for each edition of Trados here:https://gateway.rws.com/csm?sys_kb_id=a39d6ea01b0f9a50772c0dcad34bcb2e&id=kb_article_view&sysparm_rank=12&sysparm_tsqueryId=8340fb4383902e90a6b1fab8beaad3c3

Small note, only customers with a paid support contract can raise a support ticket directly from their account and only if they are on the latest edition of Trados can they purchase such contract.

With your older version of Trados or without a paid support contract, you can post on the Community forum and we can assist according to the issue you indicate and if the case, we open a case with the technical team from the forum for you.

Best regards,

Anca