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Trados Studio 2024 breaks access to IATE in all browsers (Windows 11)

Maria Vajta Klamer

Hello,

After installing Trados Studio 2024 on a new Windows 11 computer, we are no longer able to access IATE (https://iate.europa.eu) on this machine — in any browser (Chrome, Edge, Firefox).

Important observations:

  • IATE works without issues on another computer on the same network
  • The problem occurs only on the computer where Trados Studio 2024 was installed
  • The issue affects all browsers, including fresh profiles and private windows
  • No IATE plugin has been installed in Trados
  • During Trados startup, we receive a popup stating that IATE could not be loaded
  • The IATE web interface loads but remains dimmed and non-interactive, consistent with a blocked WebView / authentication layer

Troubleshooting already performed:

  • Tested Chrome, Edge, and Firefox (including new profiles and private windows)
  • Disabled antivirus and browser extensions
  • Verified Windows proxy settings (no proxy configured)
  • Verified system date/time and TLS settings
  • Confirmed that the issue persists even when Trados is not running
  • Confirmed that the issue started immediately after installing Trados Studio 2024

Based on this, we conclude that the issue is not browser-related, not network-related, and not account-related, but rather caused by a system-level component installed or modified by Trados Studio 2024 (most likely WebView2 / WinINET / TLS configuration).

We therefore request:

  • Confirmation that this is a known issue with Trados Studio 2024
  • Guidance on how to repair or reset the affected Trados-installed components
  • Instructions for restoring full IATE web access without uninstalling the operating system

At present, Trados Studio 2024 effectively breaks access to IATE on this system, which is a critical resource in our translation workflow.

We look forward to your technical guidance.
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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0040551.

    Anca Stoian | RWS Group

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  • 0 in reply to Anca Stoian

    Hi Anca,

    Thank you for logging the support case on my behalf – that is much appreciated.

    For reference, this license is covered under a Level 2 Support contract. As the issue is currently blocking use of Trados Studio 2024 in our workflow, I would be grateful if you could confirm the expected response timeframe under the applicable SLA.

    I understand that response times may vary over weekends, but given the impact of the issue, any indication of priority or estimated handling time would be very helpful.

    Thank you again for your assistance.

    Kind regards,

    Maria
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  • 0 in reply to Maria Vajta Klamer

    Hi ,

    The automated message that is generated when we raise a case from the Community forum just states the general conditions of technical support and informs customers that the cases coming from the customers with a paid support contract have priority in the queue.

    I have added the support contract number when I raised the case from the forum - so the colleagues in the technical team are going to check it and then contact you. Please keep in mind that the technical team handles these cases in their working hours. 

    I am not sure why you could not raise the case yourself, that would have gone directly from you to them in the system - instead of going though the Community forum.

    Best regards,

    Anca

    Anca Stoian | RWS Group

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  • 0 in reply to Maria Vajta Klamer

    Hi ,

    The automated message that is generated when we raise a case from the Community forum just states the general conditions of technical support and informs customers that the cases coming from the customers with a paid support contract have priority in the queue.

    I have added the support contract number when I raised the case from the forum - so the colleagues in the technical team are going to check it and then contact you. Please keep in mind that the technical team handles these cases in their working hours. 

    I am not sure why you could not raise the case yourself, that would have gone directly from you to them in the system - instead of going though the Community forum.

    Best regards,

    Anca

    Anca Stoian | RWS Group

    emoji
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