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Activation/Deactivation - neither seems to be possible Trados Studio 2024 SR1 - 18.1.3.6657

Merja Rannikko

Hi, I have a strange problem: I deactivated my licence to change it to another computer. I started the software on this other computer but is shows the software as activated. On the other hand, my account on the RWS website shows that I have no licences in use, instead one is available (I have the Freelance licence, so only one can be available).

I tried to deactivate the licence on my software, but it brought no change. I still have the software on my computer "activated" whereas the RWS website shows that no licence is in use. And of course Studio crashes when I try to use it. What can I do?
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  • 0

    Hi 

    Please try to activate offline the license: How to activate your Trados Studio perpetual license offline, and kindly let me know if works.

    Kind regards,

    Ana Sabo | RWS Group

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  • 0 in reply to Ana Sabo

    I can't do that either, since m

    It doesn't work for me. Can you see the print screens from my computer pasted on the word file, please?
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  • 0 in reply to Merja Rannikko

    I will now try to reinstall the software. I am not quite sure if I have tried that before, since I already had problems before the Xmas holidays.
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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0036135.

    Anca Stoian | RWS Group

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