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Activation Issue with Trados 2021 on New Computer

Hyojung Kim

Hi,

I am a Trados 2021 user. My previous computer broke, so I downloaded and installed Trados on a new computer. However, when I try to activate my single-user license, I receive the following error:

"Activation failed. The specified lock code is invalid."

I have already used the License Reset function three times, but the issue persists. Since the reset limit is three times, I am now unsure how to proceed. Could you please advise me on how to resolve this issue?

Thank you for your assistance.

Best regards,
Hyojung Kim
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0035696.

    Elisa Maxim| RWS Group

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear?
    Tell us what you need in our Community Solutions Hub

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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0035696.

    Elisa Maxim| RWS Group

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear?
    Tell us what you need in our Community Solutions Hub

    emoji
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