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Unable to launch Trados Studio 2024

Chloé Shardlow

Hello,

One of our team members has been unable to launch Trados Studio 2024 for some time now, would it be possible to help?

They originally posted here with the same query, but we didn't receive any emails from the technical team, so we are posting again using the main license account.

The issue is:

User hasn't been able to open Studio 2024 for several weeks. The launcher starts the application but when the "Loading Files..." message appears on the start-up window, the window shuts down without displaying the app.

The user followed the steps gathered in the same question posted here ( Cannot start Trados Studio 2024 after reinstallation) but none of the steps mentioned there worked on their side.

Could you please check and advise?

Thank you in advance!
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  • 0 in reply to Chloé Shardlow

     

    OK, so you can rename the file back. Did you delete this folder C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\18 and maybe the xml settings files here C:\Users\JerzyCzopik\AppData\%username%\Trados\Trados Studio\Studio18? If so, my ability to help is exhausted.

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