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I cannot open Trados 2024, window prompting me to complete deinstallation of plug-ins and closing of all Trados instances opens instead

Heike Böll

Hello,

after having installed the most recent update, Trados 2024 crashed repeatedly. Several times within a few minutes. In the community, it was proposed to deactivate plug-ins. Which I did. As this did not help, I deinstalled and reinstalled the program. It did not help. I then tried to deinstall the plug-ins through the PluginInstaller in the program files. The problem persists. I do restart my computer after each action. But the window prompting me to do all the things I already have keeps popping up.

I have reverted to Trados 2022 to be able to do my work. But this cannot be the solution. Any ideas?

Thank you.

Best wishes,
Heike

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[edited by: Heike Böll at 12:44 PM (GMT 0) on 5 Dec 2025]
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  • 0

     

    I suggest you try a rest first.  

    To do this just close Trados Studio and then delete these folders:

    %appdata%\Trados\Trados Studio\Studio18\

    %appdata%\Trados\Trados Studio\18\

    You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.

    If you can't find these folders then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    Then restart Trados Studio and see if that helped.

    Paul Filkin | RWS

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  • 0 in reply to Paul Filkin

    Hi Paul,

    thank you for your reply. I have tried the steps you recommended, but it did not help. The folders keep recreating themselves whenever I try to open Trados. And when I checked the task manager for any open instances, way down the list I always found an active 32-bit version of Trados and stopped it. Did not help either. I found another thread from Jerzey on this issue which suggested to delete the Trados folder entirely. I haven't dared this yet for fear that I might also delete Trados 2022 which currently is my only option to complete any translation projects due.

    Do you have any other idea?

    Best wishes,

    Heike
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  • 0 in reply to Paul Filkin

    Hi Paul,

    thank you for your reply. I have tried the steps you recommended, but it did not help. The folders keep recreating themselves whenever I try to open Trados. And when I checked the task manager for any open instances, way down the list I always found an active 32-bit version of Trados and stopped it. Did not help either. I found another thread from Jerzey on this issue which suggested to delete the Trados folder entirely. I haven't dared this yet for fear that I might also delete Trados 2022 which currently is my only option to complete any translation projects due.

    Do you have any other idea?

    Best wishes,

    Heike
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