Hello,
I have a problem deactivating my licence for Trados 2017 either online or offline to migrate to a new computer. It used to work straight forward, but now I only get error messages. Also, I don't see a possibility to contact customer service to resolve the issue. Can anybody help me please?
Johannes Rosing We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033656.
Anca Stoian | RWS Group
Hi Anca,
I still have issues. I thought the problem might be related to trying to deactivate the licence in Trados 2017, so I installed Trados 2019, but I still cannot deactivate the licence. In the meantime, I have also installed Trados 2019 on the other computer where I want to activate the licence, and it gives me a 30-day trial.
Please help me deactivate Trados on the first computer so I can activate it on the other one. Preferably Trados 2017, because 2019 has Excel-related issues that were never resolved.
I tried to add this to CS0033656, as mentioned in the e-mail, but I don't get access to it...
Thank you,
Johannes
Hi Anca,
I still have issues. I thought the problem might be related to trying to deactivate the licence in Trados 2017, so I installed Trados 2019, but I still cannot deactivate the licence. In the meantime, I have also installed Trados 2019 on the other computer where I want to activate the licence, and it gives me a 30-day trial.
Please help me deactivate Trados on the first computer so I can activate it on the other one. Preferably Trados 2017, because 2019 has Excel-related issues that were never resolved.
I tried to add this to CS0033656, as mentioned in the e-mail, but I don't get access to it...
Thank you,
Johannes
The case is still open, please reply to the technical team via e-mail.
Kind regards,
Elisa Maxim| RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa,
I cannot communicate with the technical team, as they are using a no-reply email address.
Thanks,
Johannes
As far as I know, they are using a simple company e-mail address. Could you please double check, maybe send a screenshot?
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
these are snapshots of my mails
Please contact rwssupport@rws.com This is not a noreply address.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you, Eisa. I have written to the support on friday but nothing has happened. I now had to switch computers, I don't have the computer with the old activated trados any more and now are working on a 29 day trial version of trados 2019. I urgently need to get my 2017 licence running on the new computer... why have things with de-/activations become so difficult?
Please help me
Thanks,
Johannes
The tecnical staff has reset my licence and I was able to reactivate it (offline) on the new computer. My mistake was probably trying to reactivate Trados 2017 instead of 2019. Thank you very much for your support!
Kind regards,
Johannes
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