Hello,
I have a problem deactivating my licence for Trados 2017 either online or offline to migrate to a new computer. It used to work straight forward, but now I only get error messages. Also, I don't see a possibility to contact customer service to resolve the issue. Can anybody help me please?
According to our system, you upgraded to Trados 2019 Freelance and activated the license today. Trados 2017 can work side by side as long as it's installed on the same PC as Trados 2019, but we cannot guarantee its functioning. Also, please note both Trados 2019 and 2017 are unsupported versions.
Kind regards,
Elisa Maxim| RWS Group
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Hello Elisa,
thanks for your interest. I had Trados 2017 on both computers, because I used to switch occasionally. Because the switch doesn't work anymore, I thought the cause was, that the license was for 2019 which I had tested but it has flaws with some excel files so I went back to 2017. But that's not the problem right now. My problem is, that I need to use the old computer for a while and therefore need to deactivate the license on the current computer, which doesn't seem to be possible as it used to. I need the license on the old one.
Hello Elisa,
thanks for your interest. I had Trados 2017 on both computers, because I used to switch occasionally. Because the switch doesn't work anymore, I thought the cause was, that the license was for 2019 which I had tested but it has flaws with some excel files so I went back to 2017. But that's not the problem right now. My problem is, that I need to use the old computer for a while and therefore need to deactivate the license on the current computer, which doesn't seem to be possible as it used to. I need the license on the old one.
Hi Johannes Rosing ,
After processing the upgrade, you can only activate Trados 2019.
The license appears in use - you can either deactivate it or reset it in order to activate it on the old computer.
I recommend using the offline activation and deactivation procedures, we have videos now for these:
https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz
KInd regards,
Anca
Anca Stoian | RWS Group
Thanks for your answer. The problem is, that I cannot reset the licence. I need to contact the Licensing Support to deactivate it, but I don't see how to do that. The reset function tells me that I have reset the licence more than 3 times in 12 months... (really?) and the deactivation procedure tells me that my deactivation authorization is non valid. These problems have never happened before... Can somebody please help me, this is a rather urgent matter. Thank you!
Just to confirm, you have 3 free resets/year indeed. I have opened a ticket to have the license reset.
Anca Stoian | RWS Group
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