Hi,
My old PC broke down and I can´t deactivate my licence following portal instructions to use it on my new PC. I tried the offline deactivation method but it shows the licence is still active even after trying to deactivate it several times.
Please help.
Best regards,
Hello Hernán Oyarzo
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Thank you,
Sorin
Hello Sorin,
Thank you for your reply. I followed the instructions and the steps you provided and got prompted the "Reset of licence successful... Please wait 30 minutes before attempting..." message. However, I've waited more that an hour, refreshed the page and logged out, but the licence still shows "In use" (and not "Available") on the licence page. Besides, the "Reset licence" button is still there. Is there any other way to fix this?
Thank you in advance.
Best regards,
Hello Sorin,
Thank you for your reply. I followed the instructions and the steps you provided and got prompted the "Reset of licence successful... Please wait 30 minutes before attempting..." message. However, I've waited more that an hour, refreshed the page and logged out, but the licence still shows "In use" (and not "Available") on the licence page. Besides, the "Reset licence" button is still there. Is there any other way to fix this?
Thank you in advance.
Best regards,
Translate
