My PC was sent to maintenance and I cannot deactivate it myself anymore. The online account shows that there is licence in use but I cannot operate from any device. When I tried to re-download and install it and activate the licence an error message pops up saying: Activation failed. The request was aborted. Could not create SSL/TLS secure channel. Can you please deactivate all the licence in use so I can do the upgrade?
Hello @
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Thank you,
Sorin
Hello, thanks for your reply. I followed the instructions and reset the licence. I could now upgrade to 2019. I can now see the 2019 licence in my account with a new activation code. When I insert this activation code in the desktop app Trados 2019 an error message pops up saying: Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. The remote server returned an error: (403) Forbidden.
Hello, thanks for your reply. I followed the instructions and reset the licence. I could now upgrade to 2019. I can now see the 2019 licence in my account with a new activation code. When I insert this activation code in the desktop app Trados 2019 an error message pops up saying: Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. The remote server returned an error: (403) Forbidden.
Hello Aniello Attianese
Try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
In case you have Windows 11 installed, follow these steps before activating the license offline: In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).
Thank you,
Sorin
It worked. Thank you 
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