Hi Ryan Carlson 

In your RWS account ID 25253 you only have Trados 2024 Freelance. You switched to Trados 2024 Freelance (single user license with one activation) once you processed your upgrade from Trados 2021 Freelance Plus (which is a single user license with two activations, not  two separate licenses) - your order 757940. I couldn't find any 2021 separate license. Please note an upgrade is not the same as purchasing two separate licenses. The long term functioning of the old license is not guaranteed once you process your upgrade. Your license rights only extend upon the latest version, in this case, Trados 2024 Freelance.

It's worth considering that with Trados 2024 you also have access to the cloud version under this link https://eu.cloud.trados.com/ which you can use from a second PC, with the following limitations:

- you cannot use the apps

- you cannot use server-based TMs

- you cannot open project packages directly (only through sending them through desktop first).

Also, as a vendor you might be interested in our subscription offer https://oos.sdl.com/asp/products/Vendor which can offer you an additional desktop activation and an included support contract.

For the technical issues with Trados 2024, please give us more details and we can submit a case with our technical team for you.

Kind regards,

Hi Elise,

What stopped the old 2021 license working, then, as it worked up until last week? If you are shutting down people’s old licenses, perhaps it would be good to wait until there is a stable version of 2024. At the time when I upgraded following the announcement of the end of support for Studio 2021, it was no longer possible to upgrade to the stable Studio 2022, so I’m between a rock and a hard place here that I did not cause myself.

The Studio 2024 problem is that when I attempt to open a file in a project prepared by a specific agency, the “Opening [file]” dialog hangs, nothing happens no matter how long you wait, and you have to kill the program via the Task Manager in order to be able to use the program again. This applies to all projects from the specific agency, which stated in a message to all freelancers regarding problems with Studio 2024 that it had not changed any settings on its side.

 I have repaired Studio 2024 and deleted these folders

%appdata%\Trados\Trados Studio\Studio18\
%appdata%\Trados\Trados Studio\18\

as described here:
https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/58132/trados-2024-not-opening-certain-xliff-files

to no avail.

I would appreciate if you could help with that since my workaround of using 2021 is apparently not viable.

Best regards,
Ryan

I apologize for misspelling your name, Elisa. 

Ryan Carlson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029479.