KAORU KITAYAMA We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029380.

Thank you Anca.

I received an e-mail from Paul Tudoran and provided a Support Case ID CS0029380. I also replied to him to ask for a remote session. Two days later (today) I received an e-mail again and Paul des not seem to have received my previous reply mail. 

The problem is that the link to my case, which was on the earlier e-mail from Paul, does not work. So I only can reply via e-mail.

I really need a help and waiting for a remote check and fix. Anytime will be fine.

Thank you Paul in advance.

Best,

Thank you Anca.

I received an e-mail from Paul Tudoran and provided a Support Case ID CS0029380. I also replied to him to ask for a remote session. Two days later (today) I received an e-mail again and Paul des not seem to have received my previous reply mail. 

The problem is that the link to my case, which was on the earlier e-mail from Paul, does not work. So I only can reply via e-mail.

I really need a help and waiting for a remote check and fix. Anytime will be fine.

Thank you Paul in advance.

Best,

Hi  KAORU,

The technical team communicates via email, I am going to notify my colleague about this.

 Paul Tudoran  can you please check and contact Kaoru again.

Thank you,

Anca

Hi again KAORU  - please try to reply again to the email from my colleague Paul from the technical team. 

There is no issue in receiving replies, I have verified with my colleagues.

I've sent an email now. Can you reply to it so that we can check if I receive it?

I just replied to your mail. Did you recieve it?

No, i did not. Do you have a different email address which we can use to check?

Yes, I already sent another mail from my gmail address 10 minutes ago. I guess you did not get it either.

I will try yet another mail address (so-net) now.

Have you received my mail from any of 3 addresses I used? (comcast, gmail, so-net)?

Unfortunately I did not receive anything.

I'm receiving mails from you and others and seinding mails to others fine. Any suggestion for anything I can do?

I received 3 test mails and replied to each. I recognized that you included alternative mail address in the 3rd mail and replied to "All"