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I have downloaded Passolo and have an activation code in Trados License Server Manager. However, when trying to open Passolo, I always get error 7673672:
I would greatly appreaciate your help.
RWS Community
I have downloaded Passolo and have an activation code in Trados License Server Manager. However, when trying to open Passolo, I always get error 7673672:
I would greatly appreaciate your help.
Lucía Anaya We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027513.
Elisa Maxim| RWS Group
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Via a remote session we managed to solve the issue by the following:
Go to: C:\ProgramData\SDL\NetworkLicensingServer\2 and rename the "2" folder to "2_old".
Go to: C:\Program Files (x86)\Common Files\Thales\Sentinel RMS License Manager\WinNT and rename the file lservrc to lservrc_old
This is done to reset the license information from Trados LSM.
We then done a reset on your license
We activated again in LSM the license and then we checked in the SafeNet Manager under Subservers if the license is activated properly
It was activated correctly so then we opened Passolo with Admin rights and then activated via the License server name.
Passolo is running smoothly now. The issue seems to be that the license was not activated properly since we did not see it in SafeNet Manager under Subservers.
Via a remote session we managed to solve the issue by the following:
Go to: C:\ProgramData\SDL\NetworkLicensingServer\2 and rename the "2" folder to "2_old".
Go to: C:\Program Files (x86)\Common Files\Thales\Sentinel RMS License Manager\WinNT and rename the file lservrc to lservrc_old
This is done to reset the license information from Trados LSM.
We then done a reset on your license
We activated again in LSM the license and then we checked in the SafeNet Manager under Subservers if the license is activated properly
It was activated correctly so then we opened Passolo with Admin rights and then activated via the License server name.
Passolo is running smoothly now. The issue seems to be that the license was not activated properly since we did not see it in SafeNet Manager under Subservers.
