Trados 2024 doesn't start

Question

Trados 2024 will not open anymore, I repeatedly (since some time) get the message: Trados Studio 2024 hasn't finished removing some of the installed plug-ins. Restart Trados Studio after closing all active instances. 
 Untill now it opened everytime, but today not anymore. 
 I read the articie Trados 2024 not opening - Error Message "Trados Studio has not finished removing the last uninstalled plug-in. Restart Trados Studio after closing all active instances" - 2. Licensing and Installation - Trados Portfolio - RWS Community , so there must be a solution. Run as an administrator didn't work, repair is not available... 
 What should I do? 
 Kind regards Peter Valkenet

Jerzy Czopik · Answer

peter valkenet 
 Probably the most recent Windows update messed up your installation. 
 Please delete these folders and then try again: 
 
 C:\Users\%username%\AppData\Local\Trados\Trados Studio 
 C:\Users\%username%\AppData\Roaming\Trados\Trados Studio

Jerzy Czopik · Answer

peter valkenet 
 You do not open Windows folders in a browser. Use Windows Explorer instead.

Ana Sabo · Answer

peter valkenet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027247.

Ana Sabo · Answer

Dear peter valkenet 
 A colleague from our support team will contact you by email as soon as possible. Please keep an eye on your inbox and respond directly to their message once you receive it. 
 Kind regards,

Anca Stoian · Answer

peter valkenet Hi Peter, I am opening a new case, as the previous one was closed, and the technical team is going to investigate more. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0028299.

Elisa Maxim · Answer

peter valkenet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033785.

Ana Sabo · Answer

Please wait for the technical team to contact you and update them on the status once they reach out. 
 Best regards,

Ana Sabo · Answer

Hi peter valkenet 
 Good news, thank you for letting us know. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Trados 2024 doesn't start