Undable to deactivate one of my Trados Studio 2017 Freelance Plus licenses.

I cannot deactivate my Trados Studio 2017 Freelance Plus.

I am using SDL Trados Studio 2017 SR1 - 14.1.10018.54792.

I tried offline code but it didn't work. My Plus allows me to install on 2 places, and I am worried if I reset, then the other laptop license won't work. 

emoji
Parents
  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025652.

    Elisa Maxim| RWS Group

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear?
    Tell us what you need in our Community Solutions Hub

    emoji
Reply
  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025652.

    Elisa Maxim| RWS Group

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear?
    Tell us what you need in our Community Solutions Hub

    emoji
Children
No Data