Unable to use Trados 2019 in both LAN and WLAN mode

Question

I activated my Trados 2019 licence on my new laptop (after deactivating it on my previous laptop). I activated the licence when the laptop was in LAN mode. When I later tried to use it in WLAN mode, I was asked to activate the licence although it had already been activated on that same computer. I tried to solve the problem by deactivating the licence and activating it again, but it didn't work. Finally, I was no longer able to reset the licence because you're only allowed to do so 3 times in 12 months.

Sorin Perta · Answer

Rainer Lutz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025238.

Elisa Maxim · Answer

Rainer Lutz As per our latest e-mail exchange, the issue reoccurred and a new case has been submitted: 
 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0036190.

Trados Portfolio > 2. Licensing and Installation

Unable to use Trados 2019 in both LAN and WLAN mode