Hi peter valkenet 

To reset your Trados settings, please do Workaround 2: https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=b24f61e983466690396947426daad39d&spa=1

For a repair please go to Control Panel - Programs - Uninstall a program. The Trados version should be indicated there. Right click on Trados 2022 and select Uninstall/Change, then click Yes and you will be asked if you want to uninstall or repair:

In your RWS account there is also the free upgrade to Trados 2024, so processing your upgrade is also an option: https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx

Kind regards,

Dear Elisa,

 I already tried that, but C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\Studio17 doesn’t give any result (ERR-FILE_NOT_FOUND). Or do I have to replace USERNAME with my username (and which username would be that, that of my laptop? That doesn’t work either…)

 And if I do the upgrade, it can’t be reversed, it says. Would installing the upgrade solve the problem?

 Sorry for all these questions!

 Best,

Peter

Hi peter valkenet 

Please follow the folder structure step by step. Go to C:\Users and select the folder with your username, then continue folder by folder.

If you still cannot find it, please provide a screenshot so I can see where you're at.

It's normal that the upgrade can't be reversed. An upgrade is different than buying a new separate license and we cannot guarantee the long term functioning of the old versions. Once you process the upgrade, your license rights will extend only upon Trados 2024. I don't know what's causing the issue, so I cannot guarantee upgrading will solve this.

Kind regards,

Dear Elisa,

Back from a holiday, hence the late answer, but here’s a screenshot: There’s no Plugins/Packages.

Best,
Peter

Hi peter valkenet 

The instructions are under Workaround 2 at this link https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=b24f61e983466690396947426daad39d&spa=1

You found the correct path, now you need to rename the files as indicated. There's no need for Plugins/Packages.

Kind regards,

Dear Elisa, what we did now was remove everything from the hard disk, install everything again and download Trados 2024. Everything is working, so that's great. There's one thing I haven't figured out yet: converting legacy TM's to Trados 2024. I've downloaded the TOptimizer and the Trados Compatibility and Migration Power Pack (the second one doesn't appear under App-ins). But I can't use Home > Tools, because Tools is 'blurred' and I don't see any button for upgrading TM's. Which step should I take to activate this? Thank you again, Peter

Dear Elisa, what we did now was remove everything from the hard disk, install everything again and download Trados 2024. Everything is working, so that's great. There's one thing I haven't figured out yet: converting legacy TM's to Trados 2024. I've downloaded the TOptimizer and the Trados Compatibility and Migration Power Pack (the second one doesn't appear under App-ins). But I can't use Home > Tools, because Tools is 'blurred' and I don't see any button for upgrading TM's. Which step should I take to activate this? Thank you again, Peter

Hi peter valkenet 

There is no need for an app, please see https://sdl.my.site.com/apex/communityknowledge?articleName=000007897

or what do you mean by legacy TMs? Do you have TMs in another format than sdltm?

Kind regards,

The Court of Justice of the EU send me old TM's with each assignment. In Trados 2022 I could convert them, upgrade them with a special button, but in 2024 I don't see that button. And when I follow Open > OpenTranslation Memory, it doesn't recognize these old TM's, so I can't upgrade them to 2024...

peter valkenet 

You will need the app for this:

https://appstore.rws.com/Plugin/102

Make sure you select the correct one for download for your specific version:

I did, but when I then follow Open > OpenTranslation Memory, it doesn't seem to 'see' these old TM's...

 peter valkenet 

they won’t be old anymore. You have to upgrade them to an SDLTM and then you’ll be able to use them.

Yes, but that's the whole problem, Trados doesn't see them, so can't even import them because there's nothing to click on in the map where I put those TM's.

 peter valkenet 

Perhaps you better tell us what the file extension is for your “old TMs? Also provide a screenshot of what you see when you try to select them? What type of files is the selection looking for? What button did you actually click.

don’t just say you did what was explained… provide a screenshot of what you see when you do this.