Activation key missing

Hello,

I am trying to activate my Trados 2024 license, however i have not been issued a activation key it seems.

It sais it was supposed to be sent to me in the initial email after purchase, however it was not.

Have a support contract but getting a bit of a run around.

Any and all help will be appreciated, as my work depends on it.

Thank you in advance.

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  • Hi 

    I noticed that you’ve purchased a Trados Freelance subscription, which does not require an activation code. To activate your license, simply sign in with your email address (please note that you used your other Gmail address for this subscription, not the one you’re logged in with here) and password.

    As you already have a contract support paid, please do not hesitate to contact the technical team and raise a ticket from your RWS account: RWS Account, and my colleagues will help you as soon as possible.

    Kind regards,

    Ana Sabo | RWS Group

    ___________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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Reply
  • Hi 

    I noticed that you’ve purchased a Trados Freelance subscription, which does not require an activation code. To activate your license, simply sign in with your email address (please note that you used your other Gmail address for this subscription, not the one you’re logged in with here) and password.

    As you already have a contract support paid, please do not hesitate to contact the technical team and raise a ticket from your RWS account: RWS Account, and my colleagues will help you as soon as possible.

    Kind regards,

    Ana Sabo | RWS Group

    ___________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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