Hi Jesus,

Have you tried to Reset the license yourself from your RWS account - Licenses tab - Reset license button?

KInd regards,
Anca

Hi Anca, yes I have tried out but it send me to the community, please reset it.

Thanks beforehand

Jesus Duran We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023560.