Trados Studio 2024 does not open anymore

Question

Hi everyone,

I have a very big issue with Trados Studio 2024.
Some days ago I have tried to update to SR1 18.1.2.6370, but had to revert to 18.0.2.3255 because it did not open my ongoing projects (had to do the same procedure on 2 different PC's).
Now I have decided to install the update once again.
At first the update seemed to be ok.
I opened a new .sdlppx package.
After that Trados was not able to display the Termbase and got stuck.
Then I had to use CTRL+ALT+DEL to close the application.

Now as I try to restart Trados, it doesn't open, i.e. I see the initial screen with the version number but it closes after a couple of seconds. It does not even appear in the Task Manager of Windows. It seems that the application cannot be loaded by the system.
I have tried to repair, uninstall the application, revert to 18.0.2.3255 with no results.

Now I cannot work. I have never experienced a situation like this before, I have always had no problems.
I am currently working on a Windows 10 machine.

Hope that someone could help me.

Many thanks in advance.
Luca

Anca Stoian · Answer

Luca Morosini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021621.

Anca Stoian | RWS Group

Anca Stoian · Answer

Hi Luca, 
 I'll inform the technical team. Thank you. 
 Anca

Anca Stoian · Answer

Hi Jerzy Czopik , 
 The reset to initial state involved more than those folders: 
 For Trados Studio 2024 and 2022 : C:\Users\%USERNAME%\AppData\Roaming\Trados - rename the Trados Studio folder C:\Users\%USERNAME%\AppData\Local\Trados - rename the Trados Studio folder C:\Users\%USERNAME%\Documents - rename the Studio [version] folder to Studio [version]_old 
 https://gateway.rws.com/csm?sys_kb_id=792c79773b81e6d093afd79704e45af0&id=kb_article_view&sysparm_rank=12&sysparm_tsqueryId=d0ea902a831e2290396947426daad3d2 
 Perhaps the issue was there. 
 Kind regards, 
 Anca

Anca Stoian · Answer

Hi! 
 Please make your own post and add in it everything you already tried to do, all the troubleshooting. 
 We cannot verify or open a case on your behalf from somebody else's post. 
 Thank you. 
 ANca

Anca Stoian · Answer

Hi Laura Conde Castillo ISIT , 
 If the issue persists, please tell the student to post about it with the troubleshooting that they tried, their Windows edition and we can open a case for the technical team to check this. 
 If your University is in the Academic Partner Program or the student owns that license, that also should be mentioned. 
 Thank you. 
 Kind regards, 
 Anca

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2024 does not open anymore

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