need to deactivate/reset a Trados Studio 2022 Professional license (replacing old computer that broke down) but cannot get it done online nor offline.... can you help?

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need to deactivate/reset a Trados Studio 2022 Professional license (replacing old computer that broke down) but cannot get it done online nor offline.... can you help?

Hi Niels Eriksen ,
Thank for your posting!
Have you tried to reset the license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below: Reset single user license article?
Best regards,
Ionut