Our 2017 test licence has been extended.
This must be reactivated in the Trados Licence Manager and
deactivate it first.
Unfortunately, when I try to deactivate it, I get the error message ‘An error occured while retrieving your licence. Error ID: 653’
In the licence portal the used number is zero. And available is one.
What can we do?
Please try an offline activation following the steps from this article: - Offline activation and deactivation of a Single User License for Trados Studio/ Passolo/ Trados Business Manager Lite - RWS Customer Support, and let us know if works.
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Please try an offline activation following the steps from this article: - Offline activation and deactivation of a Single User License for Trados Studio/ Passolo/ Trados Business Manager Lite - RWS Customer Support, and let us know if works.
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
It does not work, because we use Trados Licence Manager
I opened an Support case: CS0003142
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