Cannot deactivate my Trados Studio 2019 license (error 403)

Question

Hello! I'm trying to deactivate my Trados Studio 2019 license in order to install the upgrade to Trados 2024 that I recently purchased, but I keep getting this error message: "Error de desactivaci&oacute;n. No se ha podido conectar al servidor de activaci&oacute;n. Compruebe la direcci&oacute;n del servidor de activaci&oacute;n en la configuraci&oacute;n del proveedor. Error en el sentido remoto: [403] Prohibido". 
 Could you please help out? No idea of what the problem may be :( I've seen a similar post but you just logged a support case for her so I cannot see how this was solved. Thanks a lot in advance!!

Sorin Perta · Answer

Hello Miriam Clemente Arancon 
 You already have the 2024 license in your account and it`s not necessary to deactivate Studio 2019. However, if you want to do it, follow the below steps: 
 
 Close Studio. 
 Go to: C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data 
 Rename the file Studio.lic, e.g. to Studio_old.lic. 
 
 Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 
 Thank you, 
 Sorin

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Cannot deactivate my Trados Studio 2019 license (error 403)