Hello.
I formatted my computer without deactivating license on my Trados 2021 program. (I made the same mistake a few weeks ago and was able to have my license reset with the help of an operator.) I've already reached the limit of three times within 12 months, but I keep forgetting that I should deactivate before formatting. Could you reset my license on your end once again? I apologize for this and will be extra careful not to make the same mistake again. Thank you.
Daniel Seo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851641 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
