HOw can I deactivate my Studio 2022 licence from a PC that doesn't work, to activate on new PC?

Question

HOw can I deactivate my Studio 2022 licence from a PC that doesn't work, to activate on new PC? 
 I get an error message when I try to deactivate offline in my RWS account, resetting does not work

Sorin Perta · Answer

Kate Sotejeff-Wilson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00837907 .

Trados Portfolio > 2. Licensing and Installation

HOw can I deactivate my Studio 2022 licence from a PC that doesn't work, to activate on new PC?