Hernando Barrios Prieto We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00833727 .

Hi, 

We have already received your answer about the deactivation of the Network license, but there was a mistake in the job done, since we have two Professional licenses to be updated, but they are not the Network license.

Please would you be so kint to fix it. We need to use Trados asap. 

Thank you in advance,

Hernando

Hello Hernando Barrios Prieto 

Please reply to the RWS technician and he will help, that`s why I logged the support case for you. Also, don`t post screenshots with the licenses as this is a public forum.

Thank you,

Sorin

Okay, thanks! I have erased them. 

Regards, 

Okay, thanks! I have erased them. 

Regards,