License disappeared

Question

Hello, 
 
 Last Week our students were unable to use Trados due to an error that I&rsquo;m sending in image 1. 
 
 I have searched for the error online and I found this solution: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038444 
 
 However, I have now realized that all the licenses disappeared from the server where I had them installed (both for trados and passolo). 
 
 We have 60 seats of a network license, 24 of which are installed on one server and working normally (image 2). 
 
 However on the other server where I should have the rest of the seats (36) nothing is showing (Image3). 
 
 Could you please help ASAP, I have classes depending on these licenses. 
 
 Cheers, 
 Pedro

Sorin Perta · Answer

Pedro Duarte We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00824389 .

Trados Portfolio > 2. Licensing and Installation

License disappeared